HelpDesk · Asset Management · FacilitiesDesk Next. PDA Integration CMMS Software - PDA Work Request View. Features: A browser based web application to. Reduce service desk burden and boost IT productivity - Showcase your IT service catalog in the self-service portal and allow users to pick and choose. pege.perinn.xyz pege.perinn.xyz Enterprise service. CISCO 3850 SOFTWARE ROLLBACK
Sign up Cloud Download On-Premise. Customize the self-service portal to your organization's requirements. Deflect tickets away from the IT help desk by enabling users to submit and track tickets using the online self-service portal. Keep end users updated on ticket progress and approvals through automated notifications and allow them to communicate with IT technicians from within the self-service portal.
Enable end users to solve simple and repetitive incidents on their own by accessing relevant solutions in the knowledge base. Reduce walk-ins, calls, and duplicate tickets by making company-wide or user-specific announcements of outages and planned maintenance. Don't limit the scope of self-service activities to just the self-service portal. Allow users to perform a variety of service desk tasks, like create tickets or view ticket information, through Zoho Cliq , a collaboration tool.
Resetting forgotten passwords is one of the most common support tasks for modern IT systems. ServiceDesk Plus' integration with ManageEngine ADSelfService Plus enables end users to reset their passwords without having to depend on technicians; this reduces the number of password reset tickets that bog down your service desk. Two-factor authentication ensures that the highest levels of security protocols are adhered to. Get all service desk services on the go with ServiceDesk Plus' iOS and Android mobile apps, and enable end users to get support anytime and anywhere.
End users can create tickets, view available services, access the knowledge base, and converse with technicians all from within the mobile app. MENU Home. Delivering a seamless self-service experience for your end users Improve service desk efficiency by empowering end users to help themselves sign up Download. ServiceDesk Plus Features Self service portal. Increased technician productivity due to reduced ticket volume By empowering end users to help themselves, the number of trivial tickets will come down, reducing the service desk's ticket volume.
Higher end-user satisfaction levels With effective self-service, end users' issues are resolved faster; they also get around-the-clock support in the form of a chatbot and knowledge base articles, improving their satisfaction. Better service desk adoption A self-service portal reduces the need for end users to walk up to technicians or email the service desk to raise tickets. IT self-service workflow. Key features of ServiceDesk Plus that enable effective self-service for end users.
Empower end users with a robust self-service portal Self-service portals aren't just an interface for end users to raise tickets. Set up multiple channels to enable effective communication Create effective channels of communication between end users and technicians using ServiceDesk Plus' in-product live chat , which enables end users to explain their issues clearly and get their questions answered in real time.
Make the right information available with knowledge base articles End users can use the self-service portal to access knowledge base articles that have solutions to common issues. Make the self-service portal easily accessible with customized domains Create a custom URL within your organization's domain to make your service desk's self-service portal easily accessible to end users and ensure the portal fits your organization's identity.
Extend self-service beyond your service desk Don't limit the scope of self-service activities to just the self-service portal. Free your service desk from password reset tickets Resetting forgotten passwords is one of the most common support tasks for modern IT systems. No access to your computer? The ServiceDesk Plus mobile apps have you covered Get all service desk services on the go with ServiceDesk Plus' iOS and Android mobile apps, and enable end users to get support anytime and anywhere.
Improve service desk efficiency by empowering end users to help themselves sign up Cloud Download On-Premise. Let's support faster, easier, and together. Live Demo Compare Get quote.